Privacy Policy

Last updated: March 9, 2026

1. Introduction

LenderAuthority ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content generation platform for mortgage loan officers.

2. Information We Collect

Personal Information

When you create an account, we collect:

  • Full legal name (as licensed)
  • Email address
  • NMLS number
  • Company name and information
  • Business location (city, county, state)
  • Password (stored in encrypted form)

Business Information

To personalize your content, we collect:

  • Years in business
  • Primary market and service areas
  • Value proposition and business focus
  • Typical client types
  • Tone and voice preferences

Voice Learning Data

If you use our Voice Learning feature:

  • Writing samples you provide (emails, social posts, etc.)
  • Analyzed voice characteristics and patterns

Usage Information

We automatically collect:

  • Content generation history
  • Feature usage patterns
  • Login times and session information

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. Stripe may share limited information with us such as the last four digits of your card and billing address for verification purposes.

3. How We Use Your Information

We use your information to:

  • Provide and personalize our content generation service
  • Generate compliant marketing content tailored to your voice and market
  • Include required compliance disclosures (NMLS number, company name)
  • Process your subscription and payments
  • Send service-related communications and updates
  • Improve our platform and develop new features
  • Ensure compliance with our Terms of Service
  • Respond to your inquiries and provide customer support

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us operate our platform (e.g., Stripe for payments, cloud hosting providers)
  • AI Services: We use AI services to generate content. Your business information and writing samples are processed by these services to create personalized content
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted password storage using bcrypt hashing
  • Secure cloud infrastructure with access controls
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We retain content generation history to allow you to access past content. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of certain data processing activities

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may use analytics tools to understand how users interact with our platform. You can control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

LenderAuthority is designed for licensed mortgage professionals and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

LenderAuthority
Email: [email protected]

Please also review our Terms of Service for additional information about your use of LenderAuthority.